Topic outline

• Hosted Video Visits (in a health care setting)
  
  

  Hosted Video Visits (in a health care setting)

  Access instructional material, guides and videos to get you started using Hosted Video Visits (in a health care setting) through the OTNhub for Host Sites. Information on best practices, protocols and privacy considerations are provided through this resource section.
• What are Hosted Video Visits (in a health care setting)?
  
  

   What are Hosted Video Visits (in a health care setting)?

  • Hosted Video Visits enable patients and providers to connect via secure video easily and simply, making care more accessible than ever. Hosted Video Visits (in a health care setting) are ideal when clinical support is needed, and provide the ability to use peripheral devices which enable patient monitoring. During a Hosted Video Visit the patient is present in a health care setting, with a health care provider present, connecting to another provider (via RBVC or PCVC technology). In addition, using the OTNhub you can access a set of other OTN virtual care services such as Ncompass scheduling and the Directory.
    
    Learn more about the two types of eVisits (Video Visits) here.

  • Hosted Video Visits Make Your Job Easier Page
• Benefits of Using the Service
  
  

   Benefits of Using the Service

  • Testimonial and Benefits

  • Spotlight on Virtual Care File

    This short video demonstrates how Dr. Lewis has incorporated virtual care into his practice.

  • Benefits of Virtual Care File

    Getting patients the care they need takes a team approach. This short video shows how Virtual Care benefits both patients and health care providers.
    

• Clinical Protocols and Best Practice
  
  

   Clinical Protocols and Best Practice

  • Using best practice is key to ensuring a successful Hosted Video Visit (in a health care setting) appointment. This section provides recommended responsibilities related to exchanging information between the consultant and the patient host site.
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    Best Practice Considerations and Guidelines

  • Information Exchange Best Practice URL

    This document provides best practice on how to conduct a successful Hosted Video Visit (in a health care setting).
  • Space and Technology Best Practice URL

    This document provides a guideline on how to standardize the way in which people and health care organizations incorporate technology solutions for virtual care.
  • Patient Host Site Best Practices for Scheduling and Booking Patients URL

    This document provides best practices for scheduling and booking successful Hosted Video Visits (in a health care setting).
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    Process and Protocols

  • Example: Juravinski Cancer Centre Telemedicine Process URL
  • Clinical Protocol Template URL
  • Example: Juravinski Cancer Centre TM Clinical Protocol: URL
• Instructional Resources and Guides
  
  

   Instructional Resources and Guides

  • This section provides on-demand training material that leverage: dynamic online content, informative videos and straightforward reference guides. Resources include material on eVisits (Video Visits) including both Direct-to Patient & Hosted, Scheduling, Directory and equipment.
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    OTN Directory

  • Updating Your Directory Profile URL
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    Equipment 

  • Cleaning and Disinfecting Virtual Care Equipment URL
  • OTN eVisit Recommended Equipment URL
  • Recommended Videoconferencing Accessories URL
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    Peripheral Devices

  • Telesteth Course URL
  • Getting to know the Telesteth (Video) URL

    This video outlines the step by step process of using the telesteth in a consultation.

  • Telestethoscope for Cardiac eVisit URL
  • Clinical Scheduling Tips and Considerations URL
  • Telesteth Manual (PDF) URL
• Privacy, Security and Etiquette
  
  

   Privacy, Security and Etiquette

  This resource section provides information using the Telesteth in a clinical consultation. 

  • This section provides best practice privacy and security considerations when scheduling events and using Hosted Video Visits.
  • Privacy and Etiquette Considerations Page
  • Privacy and Security Recommendations URL
  • Ncompass Privacy Considerations URL
  • Videoconference Etiquette File
• Frequently Accessed Resources
  
  

   Frequently Accessed Resources

  • This section provides the most frequently accessed resources including support material for managing your account. 

  • Reset or Recover Your Password URL

    If you access OTNhub using OTN-provided credentials, you can manage your password and related security questions using its self-service options. This guide contains instructions to help step you through the process.

  • Troubleshooting the Service URL

    Frequently Asked Questions (FAQ) – eVisit Troubleshooting
    

  • General eVisit Help Support URL

    All the help and support you need to use eVisit (Video Visits)
    

  • OTNhub Resource Library URL

    This page provides a comprehensive listing of equipment manuals, forms, brochures, guidelines, peripheral references, policies and scheduling guides. 

  • The Role of a Primary Contact File